How far in advance should I book my tour?
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We recommend booking at least 2-3 days in advance for Zanzibar excursions and 1-2 weeks for mainland safaris. However, we often accommodate last-minute requests. WhatsApp us at +255 624 113 720 to check availability.
What's included in your tour packages?
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Most packages include transportation, professional guide, entrance fees, and lunch (for full-day tours). For safaris, accommodation and meals are included. Snorkeling gear is provided for water activities. We'll specify what's included when you inquire.
Do you provide hotel pickup and drop-off?
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Yes! We provide complimentary pickup and drop-off from most hotels in Stone Town and major beach resorts. For remote locations, we can arrange pickup for an additional fee. Just let us know your accommodation when booking.
What should I bring on the tours?
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Bring sunscreen, hat, comfortable walking shoes, swimwear (for water activities), and a camera. We provide snorkeling gear and life jackets. For safaris, bring binoculars, warm clothing for early mornings, and a power bank for your camera.
Can you accommodate dietary restrictions?
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Absolutely! We can accommodate vegetarian, vegan, halal, and other dietary requirements. Please inform us about any allergies or restrictions when booking so we can prepare accordingly. Our local restaurants are experienced with various dietary needs.
What's your cancellation policy?
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We offer flexible cancellation: Free cancellation up to 24 hours before the tour for weather-related issues. For other cancellations, we provide full refund if cancelled 48+ hours in advance, 50% refund for 24-48 hours, no refund for same-day cancellations.